Upon receiving your order confirmation, PLEASE make sure your shipping address is correct. We are unable to redirect your order after it has been shipped. If an order is returned to us due to an address error, it will not be shipped back until the customer corrects their address and pays for additional shipping costs.
Order processing and drop-off for shipment may take up to 3 business days (Monday-Friday). Once the order is dropped off for shipment, standard shipping in the continental US may take 1-5 business days in transit.
Expedited shipping is available. Expedited shipping takes 2-3 days, and orders MUST be placed by 12 PM EST to be processed the same day. For expedited shipping, CHOOSE PRIORITY SHIPPING at checkout. Overnight shipping may be available for an extra cost, so please call the shop at 772.226.5893.
NOTE! Additional shipping costs may incur for any overweight and/or oversized items. The customer will receive an email and invoice for additional shipping costs. The order will be shipped upon payment of the additional shipping cost invoice.
We appreciate your understanding when it comes to everything involved in shipping. Shipping is expensive and we do not make any profit on shipping. We cannot thank you enough for supporting this small biz!
RETURNS + EXCHANGES
Thank you very much for shopping small with us. We are a small boutique that puts a lot of heart, soul and passion into what we do. Due to this, returns are available for STORE CREDIT or EXCHANGE ONLY.
For heavier and bulkier items, please take note that an additional shipping expense WILL BE INCURRED. For our Yeti coolers, this could be in excess of $75. For our furniture, a special delivery quote will have to be obtained and we will be in touch. If you decide that you do not want to pay the additional cost, we understand! We will gladly refund you your money, minus 17% of the total cost of your order to cover our credit card processing fees and chargeback fees.
Returns/exchanges will be accepted within 7 days of delivery date and proper notification (or purchase date for in-store). Items must be returned in their original packaging, unused, and unopened. Please follow the instructions below for returns/exchanges:
Please return and ship the item(s) to:
1865 14th Ave
Vero Beach, FL 32960
Please ensure that the item(s) is adequately packaged and insured if needed. Returning an item(s) is at the customer’s own risk. We are not liable or responsible for damage caused by inadequate packing, loss of package, or damage to the item(s). Items that are damaged when we receive them will NOT be eligible for a return or exchange.
If an item has been damaged in transit to the customer, please email firstname.lastname@example.org and include detailed pictures of the shipping box and damaged item. Once we receive the email, we will determine the next steps to rectify the situation. Emails for damages MUST be received within 7 days of the delivery date. Anything received after the 7 days will not be eligible for exchange or refund.
Returns/exchanges will NOT be accepted on any wine, food, jewelry, fragrance, skincare/beauty, personal hygiene items, plants, furniture, art, personalized items, or items marked final sale.
Any item(s) returned after 7 days from the order date is not eligible for store credit or exchange.
PROCESSING A RETURN/EXCHANGE
We will issue a store credit or change once we have received the returned item(s). Any item(s) damaged during return shipment will not be eligible for store credit/exchange.
Returns and exchanges do not include any shipping or handling costs*. The store credit will be issued and emailed upon approval of the return.
*The only exception is if an item is damaged upon receiving the package. If a return is a result upon an error on our end, we will provide a pre-paid USPS OR UPS shipping label. Print the pre-paid shipping label and affix to the package. Take the package to a USPS or UPS drop-off location. We will reach out to you once we receive the package.