RETURNS + EXCHANGES
!!!! PLEASE NOTE !!!!!
WE DO NOT SHIP WINE OR CHAMPAGNE. Our Wine + Champagne is for curbside, in-store or local delivery. Thank you for understanding!! If you have accidentally purchased wine or champagne in error, and missed our disclaimers all over the website, we will gladly offer you a credit, or a refund, minus the 17% in fees we are charged to process the payment and return.
Let me just start by saying…I hate even having a section with all of this information listed. When I started this business, I didn’t have a return policy. If someone didn’t want something, I refunded them. No questions asked. Over time of having a bustling and (thankfully) successful shop…many ‘bad apples’ have presented themselves to try and take advantage, exploit and monopolize our policy which, unfortunately, has forced me to bend and create the below policy. We have many different return options that are available, and as always, I am usually the one that handles such matters.
Thank you very much for shopping small with us!!! We are a small boutique that puts a lot of HEART, SOUL, ELBOW GREASE AND PASSION into what we do. Due to this, returns are available for STORE CREDIT or EXCHANGE ONLY. This is not us trying to play hard ball, I can assure you.
If it was our fault-we understand and we are sorry! We will gladly issue you a prompt 100% refund, upon receiving photos of the package and its contents.
HOWEVER-if a refund is what you seek, we do not mind refunding you your total amount charged, minus the 17% in payment processing fees and chargeback fees that we will incur on our end. Again, we are a small boutique, and appreciate you understanding that we do not have the wallets and pocketbooks of Amazon, Target and Walmart.
For heavy, bulky items, delicate items that require additional padding and protection and anything else that might be more of a 'unique' shipment, please take note that an additional shipping expense WILL BE INCURRED, and a full amount will be expected prior to shipment. For our furniture, a special delivery quote will have to be obtained and we will be in touch.
If returns and exchanges are what you seek, then we will be accept those within 7 days of delivery date and proper notification (or purchase date for in-store). Items must be returned in their original packaging, unused, and unopened. Due to the delicate nature of the item, we can NOT accept these items for return: perfume oils, fragrance, jewelry, lotions, wine, champagne, cider, skincare/beauty, personal hygiene items, plants, original art, personalized items, diffusers or final sale. Please follow the instructions below for returns/exchanges:
Please return and ship the item(s) to:
1865 14th Ave
Vero Beach, FL 32960
Please ensure that the item(s) is adequately packaged and insured if needed. Returning an item(s) is at the customer’s own risk. We are not liable or responsible for damage caused by inadequate packing, loss of package, or damage to the item(s). Items that are damaged when we receive them will NOT be eligible for a return or exchange.
If an item has been damaged in transit to the customer, please email firstname.lastname@example.org and include detailed pictures of the shipping box and damaged item. Once we receive the email, we will determine the next steps to rectify the situation. Emails for damages MUST be received within 7 days of the delivery date. Anything received after the 7 days will not be eligible for exchange or refund.
Returns/exchanges will NOT be accepted due to the delicate nature of the item, we can NOT accept these items for return: perfume oils, fragrance, jewelry, lotions, wine, champagne, cider, skincare/beauty, personal hygiene items, plants, original art, personalized items, diffusers or final sale.
Any item(s) returned after 7 days from the order date is not eligible for store credit or exchange.
PROCESSING A RETURN/EXCHANGE
We will issue a store credit or exchange once we have received the returned item(s). Any item(s) damaged during return shipment will not be eligible for store credit/exchange. However, we will contact you to discuss.
Returns and exchanges do not include any shipping or handling costs*. The store credit will be issued and emailed upon approval of the return.
*The only exception is if an item is damaged upon receiving the package. If a return is a result upon an error on our end, we will provide a pre-paid USPS OR UPS shipping label. Print the pre-paid shipping label and affix to the package. Take the package to a USPS or UPS drop-off location. We will reach out to you once we receive the package.
Upon receiving your order confirmation, PLEASE make sure your shipping address is correct. We are unable to redirect your order after it has been shipped. If an order is returned to us due to an address error, it will not be shipped back until the customer corrects their address and pays for additional shipping costs. Thank you for understanding.
Order processing and drop-off for shipment may take up to 3 business days (Monday-Friday). Once the order is dropped off for shipment, standard shipping in the continental US may take 1-5 business days in transit.
Expedited shipping is available. Expedited shipping takes 2-3 days, and orders MUST be placed by 12 PM EST to be processed the same day. For expedited shipping, CHOOSE PRIORITY SHIPPING at checkout. Overnight shipping may be available for an extra cost, so please call the shop at 772.226.5893. We can overnight the package, but please call 772.226.5893 to arrange for this.
NOTE! Additional shipping costs will incur for any overweight and/or oversized items. The customer will receive an email and invoice for additional shipping costs. The order will be shipped upon payment of the additional shipping cost invoice.
WE DO NOT SHIP WINE OR CHAMPAGNE. Our Wine + Champagne is for curbside, in-store or local delivery. Thank you for understanding!
We appreciate your understanding when it comes to everything involved in shipping. Shipping is expensive and we do not make any profit on shipping. We cannot thank you enough for supporting this small biz!